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FAQs

 

What forms of payment do you take?

We currently process payments through Stripe and Paypal. Both of these accept all major debit and credit cards.

Do you offer gift cards?

Yes we do! You can find our gift cards in the shop here.

Where do you ship to?

We are proud to ship our calligraphy supplies all over the world.

Where can I find my tracking?

If your shipment has tracking it will be on your dispatch email.

What methods of shipping are available?

To find out more about shipping please see our shipping page.

I have just got my order and the contents are incorrect, what should I do?

We do our upmost to avoid mistakes when processing orders but unfortunately sometimes mistakes happen. Contact us as soon as you realise something is missing or wrong and we will arrange for the correct items to be sent asap.

My international order just got charged a tax on entry into my country what do I need to do?

Orders delivered to Non European countries might be charged customs tax. This is the responsibility of the buyer to pay and usually needs to be paid before the items are delivered.

My order has not arrived, what can I do?

If you suspect a lost delivery please contact us with your name, order number and full address and we will look into it straight away. Royal Mail does not consider a parcel lost until 15 working days after postage for UK deliveries, and up to 20 working days for international orders. We cannot claim the delivery lost, and therefore refund or send replacements until that time has passed.

Do you offer refunds?

We are happy to offer full refunds on unused items that are returned in their original state. For more information see our refunds policy.

Can I cancel an order after it has been placed?

We are happy to cancel orders within 24hours of it being placed providing we have not started to process it.

My ink seems really watery?

This ink has been hand-mixed for use with a dip pen. Due to the nature of the materials used the pigments can settle so before use it will need a shake or a mix. If you find after a good mix the ink is too watery for the consistency that you like then leaving the lid off for a little bit will enable some of the water will evaporate. You can also add a touch of gum arabic to the ink to thicken it slightly.

Over time the water in your ink will naturally evaporate so you may have the add a drop more.

What nib can I use with your inks?

Every batch of inks are tested by myself with a Nikko G nib. If you are using a different nib then the results may vary slightly but all pointed nibs should be fine with these inks.

What paper is best for calligraphy with your inks?

This ink is for use with good quality practice papers or art papers, due to the water content it will bleed on low-quality papers such as printer paper. I recommend Layout paper or Rhodia pads for practise and our luxury card items for other work.

My ink doesn't look the same colour as the picture?

Please note that I have tried my upmost to show the true colours in the photos, but colours do vary slightly between screens. If you don't think your ink is the right colour then please contact us.

The lid is sticking to my ink pot?

After use, wipe around the edges to stop the ink drying and the lid sticking. If your ink is stuck fast then put it in a mug of boiling water for a few minutes this should loosen it.

Can you send me pictures of one of your inks on a different coloured card for my project?

I am afraid due to the volume of work that comes through this little studio we can not do personal requests for swatches.

I am a beginner at calligraphy where should I start?

If you are a beginner at calligraphy then the best place to start would be with one of our beginners kits. These include all the absolute basic tools that I recommend for beginners (and which I use daily myself!) My book Modern Calligraphy & Hand Lettering (included in the ultimate beginners kits) includes everything there is to know about starting out with calligraphy.

I want to improve my calligraphy skills but am still quite new to it, what would you recommend?

Practise, practise, practise!!! Also testing out new tools for example you can get our tester kit of nibs to try out 7 different popular modern calligraphy nibs - you might find that another nib becomes a favourite of yours! Also my book Modern Calligraphy & Hand Lettering has lots of tips about improving your calligraphy and creating your own style.

What nibs should I use?

For Modern Calligraphy you want to always use a pointed nib. My favourite is the Nikko G and this is what I recommend to all beginners however it is always worth having a try of a few different ones to figure out which suits your style best. We sell lots of nibs in the store including our tester kit which is an affordable way of trying out 7 different nibs.

What is the difference between a straight pen holder and an oblique pen holder?

Oblique holders hold the nib at an angle when you are writing, helping you to write at a 54degree angle the optimum angle for traditional forms of calligraphy like copperplate. Which suits you best is totally dependent on personal preference. At the beginning it can be worth trying both, something that is made easy with the moblique penholder which can be used as both a straight and oblique holder.

My nib has stopped working well, what should  do?

Nibs need replacing every so often as the sharp point which helps to create the thin upstrokes wear down with use. It is always a good idea to have a few of your favourite nibs on standby.

It is also imperative that you clean your nibs properly after use so there is no dried ink on them otherwise this can cause flow issues.

I would like information on bespoke wedding stationery, where do I look?

 Congratulations! You can find all information about our wedding stationery over at www.ohwondercalligraphy.com

 

 

Not answered your question? Drop us an email at thestore@ohwondercalligraphy.com with whatever is on your mind.