Shipping

Christmas 2019 Order Dates

The following dates are based on the final postage dates advised by Royal Mail who we use to ship all our items. Please note that postage delays due to the time of year and customs are out of our control. For items you wish to be received for Christmas 2019 please order by the below dates.

UK 1st Class - 15th December
UK 2nd Class - 13th December
Africa, Asia, Caribbean, Central and South America, Far and Middle East - 4th December
Cyprus, Malta - 5th December
Eastern Europe (except Czech Republic, Poland and Slovakia) - 6th December
Australia, Greece, New Zealand and Turkey - 7th December
Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA - 9th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 11th December
Belgium, France, Ireland, Luxembourg - 13th December

Processing times

All orders should be dispatched within 3-5 working days however this may vary depending on the item. If you require an earlier dispatch date please contact us before ordering your items and we will do what we can to help. Please note that personalised items will take slightly longer to be shipped.

If you fail to provide us with the correct information when ordering this could lead to a delay in your order being processed.

It is your responsibility to provide us with the correct shipping address, orders which are returned to us due to the shipping address being incorrect will be recharged postage.

Deliveries within the UK

All shipping costs are based on weight which is calculated at the checkout.

Orders over £40 free shipping using code FREESHIP40

Orders under 100g
Royal Mail First Class £1.50
Royal Mail Second Class £1.00

Orders over 100G
Royal Mail First Class £4.50
Royal Mail Second Class £3.50

Standard delivery is sent Royal Mail 2nd class untracked and there is an option to upgrade and post via Royal Mail 1st class. Royal Mail quotes 3-5 working days from dispatch for 2nd class orders but could take up to 15 working days before it is considered lost in transit.

International deliveries

All shipping costs are based on weight which is calculated at the checkout and world zone.

Europe includes the following countries - Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium,Bosnia And Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan

World Zone 1 covers all countries, not defined as being in Europe or World Zone 2. It generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 includes the following countries - Australia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Lao People's Democratic Republic, Macao, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu

Orders under 100g
Europe £4.65
World Zone 1 £5.35
World Zone 2 £5.75

Orders between 100g and 250g
Europe £4.95
World Zone 1 £6.05
World Zone 2 £6.65

Orders between 250g and 500g
Europe £6.70
World Zone 1 £9
World Zone 2 £9.70

Orders between 500g and 750g
Europe £7.95
World Zone 1 £11.45
World Zone 2 £12.15

Orders between 750g and 1kg
Europe £9.15
World Zone 1 £13.85
World Zone 2 £14.60

Orders between 1kg and 1.25kg
Europe £10.25
World Zone 1 £15.20
World Zone 2 £16.25

Orders between 1.25kg and 1.5kg
Europe £11.40
World Zone 1 £16.80
World Zone 2 £18.50

Orders between 1.5kg and 1.75kg
Europe £12.20
World Zone 1 £18
World Zone 2 £19.50

Orders between 1.75kg and 2kg
Europe £12.60
World Zone 1 £18.80
World Zone 2 £20.55

International orders are sent via Royal Mail Airmail with Standard International delivery. This is not a trackable service, if you would like to upgrade the shipping please contact us before submitting your order.

International deliveries usually take 10-15 working days but can take up to a month. Delivery dates depend on your country’s postal service.

Orders outside of Europe may be charged a customs fee, this is the responsibility of the buyer to pay.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

Lost Deliveries

If you suspect a lost delivery please contact us with your name, order number and full address and we will look into it straight away. Royal Mail does not consider a parcel lost until 15 working days after postage for UK deliveries, and up to 20 working days for international orders. We cannot claim the delivery lost, and therefore refund or send replacements until that time has passed.

If you are not in when your order is delivered Royal Mail will leave you a card letting you know that a delivery has been attempted. This card will give you the details of how to pick up the order and will provide a specified period that pick up is available. Royal Mail keep these parcels for 18 working days and then they are returned to sender. If the parcel is returned to us we will need to charge for re-posting the items to you.

 

If you have any questions, please do not hesitate to get in touch with us: thestore@ohwondercalligraphy.com